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Patient Satisfaction for Physicians

While patient satisfaction has always been important to physicians, it has become even more important with the introduction of CMS’ Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS). CMS has proposed a plan to expand the HCAHPS program, and private payers are already beginning to incorporate HCAHPS into their Pay for Performance programs. Still, it is important to note that patient satisfaction is not just about reimbursement. Happy patients make loyal patients.

Moderated By:
Steven Deitelzweig, MD
System Department Chair of Hospital Medicine, Ochsner Foundation Hospital
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Expert Practice Series Presentations
Steven Deitelzweig, MD, FACP
System Department Chair of Hospital Medicine, Vice President of Medical Affairs, Ochsner Medical Center
William G. Lehrman, PhD
Government Task Leader on the HCAHPS Survey, Centers for Medicare & Medicaid Services (CMS)
Hans Seitz
Client Improvement Manager, Press Ganey Associates, Inc.
Alison Soileau, MA
Director, Strategic Planning & Analysis (and Patient Satisfaction), Ochsner Health System
Robert E. Morrison, MD, FACP
Professor of Medicine, University of Tennessee Medical Center
Manu K. Malhotra, MD
Associate Director of the Emergency Medicine Department, Henry Ford Hospital, Detroit, MI
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