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Creating a Culture of Safety

Recent studies contend that the risk of harm to hospitalized patients may be 10 times higher than previously thought, with adverse events occurring in as many as 1 in 3 hospitalizations. Join nationally-recognized patient safety expert David Bates, MD, MSc, and his expert faculty as they make the case that creating a culture of safety is the only way to protect patients and families, physicians and healthcare staff, and ultimately, the bottom line.

Moderated By:
David W. Bates, MD, MSc
Chief Quality Officer, Brigham and Women’s Hospital
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"Unbelievale story.  It really breaks my heart and I will never forget it.

Unfortunately, that is an "ER story".

Patients in the ER really need to have an advocate and the advocate really needs to be a pest to the staff.  The ER staff is so busy, they won't even realize that you are pestering them.

I am so sorry about this loss.

What a sad story."
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"Excellent summation.  These principles apply similarly to all adverse events, whether in patient care, facility maintenance, or any other area where an adverse event occurs.  Communication, accountability and system improvements are key."
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BSN, RN
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